NAMA Producer of the Year
focuses on customer satisfaction
"Meeting the dairy customer makes a
difference"
Bernie Wrede, the NAMA 2003 Produced of the Year, knows
he has a great product -- western alfalfa hay grown on his 1,600-acre farm
in Pierce, Nebraska, located in the northeast part of the state.
"For the dairy producer, there's more milk in our hay than in what's
grown in the East," he says. "Eastern hay may test the
same as what we grow in Nebraska, but cows will yield more milk when
they're fed our hay."
Bernie doesn't rely on the top quality of his product
to sell itself. He's one of many NAMA growers who haul most of their
crop directly to dairies throughout the U.S. It's a practice that
pays dividends by putting him in face-to-face contact with his
customers. "There's no substitute for meeting your customer and
seeing their operation first-hand," he says. "I learn how
they feed their hay and the kind of moisture content that's suited to
their cows. Delivering my own hay also lets my customers know that I
have a personal commitment to them and their dairy."
Hauling his own hay puts Bernie on the road 40 to 50
days a year, traveling to states as far east as Pennsylvania, Virginia and
Maryland, and to various other states between the East Coast and
Nebraska. He enjoys the personal rapport with dairy producers, which
he considers to be super people to deal with. "I find that my
dairy customers develop a commitment to me, in part because of our
personal relationship, but also because they know I'll stand behind my
product. If there's a problem of any kind, we make it right.
We load three bales at a time on my farm, so we don't see all of every
bale. The dairy producer unloads them a bale at a time and usually
inspects every one. If any bale is suspect, we'll replace the hay or
credit them on their next load."
The Produce of the Year honor caught Bernie by
surprise, but it's an honor well deserved according to Luke Jacobsen, NAMA
President. "In addition to being an experienced and very
successful alfalfa grower, Bernie has been active on the NAMA Executive
Board for many years," Luke notes. "Bernie represents NAMA
at many of the farm shows where we exhibit, and takes a deep interest in
the forage needs of dairy producers and in crop technology. He
exemplifies what NAMA is all about."
Bernie Wrede (pronounced REE-dee) is also active in the
Orphan Grain Train (see box below), an agriculture-related humanitarian
organization based in Norfolk, Nebraska. Bernie was one of numerous
Nebraska farmers who participated in Operation Hay and Grain Lift, an
Orphan Grain Train program that last year donated 240 semi-loads of hay to
livestock producers who were impacted by extreme weather.
"Orphan Hay and Grain Lift is a program where farmers help
farmers," Bernie comments. "It was so rewarding being part
of something that gives to people in need."
Congratulations, Bernie! NAMA is honored to have
you as one of its members.
(The above article came from the NAMA)